Glossary & framework library

Omnichannel

Retail

Reference

A retail model integrating physical stores, e-commerce, app, and click-and-collect into one seamless customer journey; increasingly central to mall leasing pitches across the Gulf as pure footfall metrics lose weight.

Related terms

  • Percentage rent

    Additional rent a tenant pays as a percentage of sales above an agreed breakpoint, on top of base rent; it lets landlords share in a store's upside while guara…

  • Retail gravity model

    A method borrowed from physics that predicts how much trade a centre draws from surrounding areas based on its size and distance from shoppers; used to size ca…

  • Retail park

    An out-of-town cluster of large-format stores with shared surface parking, usually occupied by bulky-goods and value retailers; lower rent and easier logistics…

  • Sales density

    Retail sales per unit of floor area, a measure of a centre productivity.

  • Tenant mix

    The combination of retailers in a centre, tuned to its catchment and positioning.

  • Trade area

    The geographic zone from which a retail centre draws the bulk of its customers.

  • Turnover rent

    Rent linked to a tenant sales, aligning landlord and retailer interests.

  • Vacancy allowance

    A deduction in a retail valuation or cash-flow model reflecting expected empty units and rent-free voids between tenancies, so income projections aren't overst…